Thank you for choosing TARROW SHOES LLC. We currently offer shipping services exclusively within the United States and do not support shipping to countries or regions outside the U.S.
- Shipping Coverage
We currently ship only to valid delivery addresses within the United States.
This includes all U.S. states and applicable domestic delivery areas. International shipping is not supported at this time.
Please ensure you provide an accurate and complete shipping address when placing your order. Delivery issues caused by incorrect or incomplete addresses may result in order delays or returns.
- Order Processing Time
Orders typically require 1–3 business days for processing and preparation prior to shipment.
Order processing time does not include weekends or U.S. federal holidays.
Once the order is dispatched, we hand the package over to the appropriate logistics carrier for delivery.
Processing times may be extended during promotional events, holidays, or periods of high order volume.
- Shipping Carriers
Depending on the delivery address, package size, and shipping conditions, we may use the following U.S. domestic carriers:
USPS
UPS
FedEx
Other applicable U.S. domestic logistics providers
The specific carrier is selected by us based on the actual order details.
- Delivery Time
Standard domestic shipping typically takes 3–7 business days.
Therefore, the total time from order confirmation to final delivery is generally estimated as follows:
Order processing time: 1–3 business days
Transit time: 3–7 business days
Estimated total delivery time: approximately 4–10 business days.
The timeframes above are estimates only and do not constitute a guaranteed delivery date. Actual delivery times may be affected by weather, holidays, peak shipping periods, carrier operations, address-specific factors, and other uncontrollable circumstances.
- Order Tracking
Once your order has shipped, we will provide the relevant tracking information.
You can use the tracking number to check your package status via the carrier’s official tracking system.
Please note that tracking information may take some time to appear or update after the package has been handed over to the carrier.
- Shipping Costs
Shipping costs will be displayed on the checkout page based on your order details. Specific shipping costs and applicable conditions are subject to the information displayed on the checkout page when you place your order.
- Delivery Delays
While we strive to ensure orders are processed and shipped promptly, the actual delivery process is handled by third-party logistics carriers.
Delivery delays may occur due to the following:
Severe weather;
Holidays and peak shipping seasons;
Carrier operational delays;
Incorrect or undeliverable addresses;
Traffic or other uncontrollable circumstances;
Other events beyond our reasonable control.
We will assist in checking the status of your order within reasonable limits regarding delays caused by third-party carriers.
- Incorrect Addresses
Please carefully verify your shipping address before submitting your order.
If you discover an error in the address after the order has shipped, please contact us immediately. We cannot guarantee that the shipping address can be modified once the package has been dispatched.
Costs associated with returns, re-delivery, or other charges resulting from incorrect, incomplete, or undeliverable addresses provided by the customer may be the customer’s responsibility.
- Package Marked Delivered but Not Received
If tracking information indicates the package has been “Delivered” but you have not received it, please first check:
Your doorstep, garage, mailbox, or other secure drop-off areas;
Whether a family member or neighbor accepted the package on your behalf;
Property management, the front desk, or the mailroom;
Delivery details provided by the carrier.
If you are still unable to locate the package, we recommend contacting the carrier directly to inquire about the delivery.
- Lost or Damaged Packages
If your package sustains visible damage, is lost, or encounters other delivery issues during transit, please contact us promptly and provide your order details.
We will assist you in investigating the matter with the carrier within reasonable limits.
- Orders Outside the United States
Currently, TARROW SHOES LLC only supports shipping within the United States.
We do not accept orders for addresses outside the United States, nor do we offer international shipping services at this time.