We want you to be satisfied with your purchase. If the item you receive has quality issues or manufacturing defects, please apply for a return or refund in accordance with the following policy.
- 30-Day Return and Refund Period
For orders eligible under this policy, you may submit a request for a return or refund within 30 days of receiving the item.
We may be unable to accept return or refund requests made after the 30-day period, unless otherwise required by applicable law or if the item has quality issues for which we are legally liable.
- Items with Quality Issues
You may apply for a return or refund if the item you receive has any of the following issues:
Manufacturing defects;
Abnormal quality issues arising under normal use;
Obvious damage upon receipt;
Significant discrepancy between the received item and the order.
We may require you to provide order details and photos or other relevant information clearly showing the issue so that we can verify the claim.
Once a quality issue or manufacturing defect is confirmed, we will provide an appropriate solution based on the specific circumstances, such as a refund, replacement, or other reasonable resolution.
- Return Conditions
Returned items should be kept in their original condition as far as reasonably possible.
Minor marks resulting from normal trying-on will not affect the assessment of quality issues; however, issues caused by improper use, human-induced damage, modification, or normal wear and tear may not be considered quality issues under this policy.
- Refund Method
Refunds will be processed after the return is approved and necessary verification is completed.
Approved refunds will generally be issued to the original payment method used for the purchase.
The actual time it takes for funds to reach your account may vary depending on the processing times of your bank, credit card company, or third-party payment service provider.
- Refund Amount
For items confirmed to have quality issues or manufacturing defects, we will refund the applicable purchase price based on the specific circumstances.
Decisions regarding the refund of original shipping costs will be made based on the specific circumstances and applicable laws.
6. Situations Not Eligible for a Refund
The following situations may not qualify for a refund under this policy:
Standard return requests submitted after 30 days;
Normal wear and tear resulting from regular use;
Damage caused by misuse, negligence, or accidents;
Issues arising from use that deviates from the product’s intended purpose;
Issues caused by unauthorized modifications, repairs, or alterations;
Situations where a product quality issue cannot be reasonably verified.
This section does not limit any non-waivable rights consumers may have under applicable law.
- Return Audit
Upon receiving a return request, we may conduct a review based on order records, the condition of the product, and the information you have provided.
If necessary, we may request additional information to verify whether the item meets the criteria for a refund or return.
We will complete the review and notify you of the outcome within a reasonable timeframe.
- Contact Us
Address: 725 W WILLETTA ST, PHOENIX, AZ 85007
Email: contact@tarrowshoes.com