1. What products do you sell?

We primarily offer men’s footwear, covering styles suitable for daily wear, casual outings, and various lifestyle occasions.

  1. Where do you ship to?

We currently offer shipping only within the United States; we do not support international shipping outside the U.S. at this time.

  1. How long does it take to process an order?

Orders typically take 1–3 business days to process and prepare for shipment.

Processing times may be extended during promotional events, holidays, or periods of high order volume.

  1. How long does delivery take?

Standard domestic shipping within the U.S. typically takes 3–7 business days.

Including processing time, the total estimated time from placing an order to receiving the product is 4–10 business days.

Actual delivery times may vary due to weather, holidays, peak shipping periods, and carrier operations.

  1. Which shipping carriers do you use?

Depending on the delivery address and package details, we may use:

USPS
UPS
FedEx
Other applicable U.S. domestic shipping providers

The specific carrier is determined based on the details of the order.

  1. Can I track my order?

Yes. Once your order has shipped, we will provide tracking information.

You can use the tracking number to check your package’s status via the carrier’s official tracking system.

  1. What should I do if I receive a defective product?

If the item you receive has manufacturing defects, obvious damage, or other quality issues, please submit a return or refund request promptly after receipt.

We may require order details and photos clearly showing the issue for review.

Once a quality issue is confirmed, we will provide a refund, replacement, or other appropriate solution based on the specific circumstances.

  1. What is the return period?

Eligible items may be returned or refunded within 30 days of receipt.

Standard return requests made after 30 days may not be accepted, except where otherwise required by applicable law.

  1. Can all items be returned?

Our products are sold on a final-sale basis. Issues resulting from normal wear and tear, misuse, human-caused damage, unauthorized modifications, or causes other than manufacturing defects may not be eligible for a refund.

If a product has a confirmed quality issue or manufacturing defect, you may request a resolution in accordance with our refund and return policy.

  1. Where will the refund be sent?

Approved refunds are typically issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may vary depending on the processing speed of your bank, credit card company, or third-party payment service provider.

  1. Is payment secure?

Yes.

All online transactions are processed through secure, PCI-DSS compliant third-party payment gateways.

We do not store full credit card numbers or CVV security codes on our own servers.

  1. Do you sell my personal information?

No.

We do not sell or rent your personal information.

We may share limited information with necessary third-party service providers—such as payment processors, logistics providers, and relevant technical service providers—only when required to process orders and provide related services.

  1. How long is my personal information kept?

We retain personal information only for as long as necessary to fulfill orders, provide after-sales service, resolve disputes, comply with legal obligations, and maintain necessary business records.

When information is no longer reasonably necessary for business or legal retention purposes, we take reasonable steps to delete or anonymize it in accordance with applicable laws.

  1. Can I request the deletion of my personal information?

Depending on the privacy laws applicable in your state, you may have rights such as the right to access, correct, or delete your personal information.

Specific rights depend on applicable laws and your location.

  1. Will the product images look exactly like the actual item?

Due to differences in display devices, screen settings, lighting conditions, and production batches, the product’s color or details may differ slightly from the images on the website.

  1. Why might my order be cancelled?

We may cancel an order in situations such as insufficient stock, obvious pricing errors, system errors, payment verification failure, or other circumstances that prevent us from fulfilling the order. If an order has been paid for but subsequently cancelled, we will issue a refund in accordance with applicable policies.

  1. What should I do if the tracking shows the package as delivered but I haven’t received it?

Please first check your doorstep, mailbox, garage, property management/reception area, and other secure delivery locations, and verify whether a family member, neighbor, or someone else accepted the package on your behalf.

If you still cannot locate the package, you can use the tracking information to inquire about the delivery status with the carrier.

  1. What happens if there is a delivery delay?

Delivery times are estimates, not guaranteed delivery dates.

Delays may occur due to severe weather, holidays, peak shipping periods, traffic issues, carrier operations, and other factors beyond our control.

We will assist in checking the shipment status to the best of our ability.

  1. Can I change the delivery address after placing an order?

If the order has not yet entered the processing or shipping stage, we may be able to update the address depending on the situation.

Once an order has entered the processing or delivery stage, it may no longer be possible to change the delivery address.

Please carefully verify your delivery details before submitting your order.